Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can’t unlink, triggers mandatory 2FA to an email that doesn’t exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.
Partial ‘correspondence’ of my third attempt to get help from them. Twice they ignored the support subject.
Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.
I have the same issue with Activision, and here’s the kicker. They’re exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.
I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.
Just don’t give corps like Rockstar money.
Additional:
(from Schwaggaccino • 2y ago • Reddit)
I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.
THIS IS PEAK CLOWN WORLD I CAN’T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM
Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times… I’ve had seven unsuccessful tickets and was just brainstorming how to automate the requests.
Final Edit: Thanks for your responses everyone, looks like legal is the only route. After 24h my support requests are still being auto blocked (not submitting as there’s no delay before response), and I am skeptical they switched off support for that long, even if it is fake, so they just blacklisted my details I think.
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I know this is probably not helping but ideally you’d want to go through this process
If this process is not working people might want to report on it.
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yeah this is the circle of ownership because the only way to get your account back at this point is social engineering, which is a serious topic about getting accounts hacked which different companies will handle seriously, as it requires a level of “trust me bro” on identity, If possible, id try to look for a CS that will take receipts of the game purchases to help further prove your identity.
I delt with the exact same issue recently. I was locked out of my 13 year old Rockstar account and despite sending everything asked for they wouldn’t help me. It took 9 separate support requests over the course of 6 months before I was able to get my account back. Their support is the most infuriating AI bullshit I have ever dealt with.
I didn’t know if it will help you but it seems the key phrase that actually got them to look at my account was that I was “worried about my account being compromised”. It was a complete lie but I had run out of options. They ask every time “when was your account linked to steam/epic” and I just said “I’ve never linked epic, oh no someone has my account!!”. That was the only thing that worked. Good luck 🤞
Have you tried using FiveM? Last I knew it didn’t require social club access.
I couldn’t play red dead 2 because of some old email I didn’t recognize was associated with my rockstar social account that was linked to my steam account where I bought the game. I didn’t even give a shit about cloud or online play. I just wanted to do the game all alone but it wouldn’t let me without that email. It was the dumbest shit ever and i eventually just got a refund. They definitely use people over seas for support and it takes them forever to reply.
What exactly happened that leads to your conclusion that none of your support requests are going through? And why was it not possible to continue the on-going support request that you showed in your screenshot?
I have the same issue and had the same result with Rockstar. Ubisoft managed to change my email though after providing proof of purchase. Fuck Rockstar, I’m sailing the seas with their games.
Somehow I had 3 separate Ubisoft accounts with differing games on them. After a short back-and-forth proving I was the account(s) owner, they actually did what I asked. They combined all 3 accounts into one and combined my games catalog.
The corporation sucks ass, but their support did me a solid.
I had same issue trying to play that after a long time and after sending a screenshot of my steam acct logged in on a certain page they gave me a link to reset my info and I now have access again. What a pain in the ass it was though
My daughter played on my account while she was a minor and didn’t have her own rig. She got a gaming PC and her own steam account and is grown now, has her own copy of gtav.
But my account is tied to her email. Almost every time I want to play I have to call her. I’d just buy another copy on a steam sale but, “you already own this game”.
Assuming you don’t care enough about your progress, can’t you just log out of the R* launcher with your own login?
Yep, I have the same story verbatim dude. Fuck Rockstar, permanently. Haven’t played one of their games in like 5 years, and I never will again.
I mean, rockstar hasn’t release a new game in like 5 years. So you have not missed out on anything yet.
Did you try typing goru@n.ga as your email address?
IRL you don’t need an email account to do road violence. Simulator is worse than life. Matrix, confirmed.
?
IIRC goruanga was the cheat code in gta. also it came up when you got all the hare krishnas in one and go and gave 1million points.
that was gouranga
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Thank you! I didn’t think an ombudsman would be at all helpful against a game company, I should reconsider aha. No Twitter account but that’s good advice!
It’s not a game company. It’s a company period. It sold you something that you’re not able to use.
Yes but the financial ombudsman regulates financial services.
Through “no fault” of the company and years after the purchase.
Its not the companies fault he couldnt be assed to :
- Diversify his email addresses in the 1st place
- Update his email address.
When you put all your eggs in one basket, you’ve really got no one else to blame when you then decide to throw the basket away.
Still paid them money and they’re not allowing him to use what he bought.
But they are also required to make sure noone else gets access to the account, and so it’s OPs job to prove ownership of the account - which he can’t, or else the situation would have been resolved after Rockstar supports questions.
No. There are other ways to prove ownership. They’re just being stubborn and not flexible.
The OP was dumb, they’re being assholes.
You’re right, this is more of an issue with your purchase not being complete. I think your legal remedies would either be through your card provider (probably too late) or civil action directly to Rockstar.
One way to fix this is buy your own domain and own all the email accounts.
Ok, I won’t. I don’t like launchers anyway.
God, can these companies fuck off with their third party launchers? Its why I don’t buy any game off Steam which has that warning, not worth the hassle
